Terms & Conditions

In these terms and conditions, "We" means Hoot Ventures Pty Ltd.

INTELLECTUAL PROPERTY

Milkman (TM), Milkman Australia (TM), Milkman Grooming Co (TM), Citrus Supernova (TM), Pole Position (TM), King of Wood (TM), Chai Latte (TM), Furiously Nude (TM), Mo Soft (TM), Mo Stick (TM), Razor Rail (TM), Spiced Vanille (TM), Freshly Baked (TM), Whiskey & Dry Body Wash (TM), Coco-Fresh (TM) & Beard Candy (TM), Summer Waves (TM), Autumn Leaves (TM), Winter Wood (TM), Spring Rider (TM), Boozy Body Wash (TM) Espresso Martini Body Wash (TM), Gin & Tonic Body Wash (TM) Freshly Baked (TM) Oud Noir (TM) are trademarks of Hoot Ventures Pty Ltd. Postal Address: 1/25 Service Street, Maroochydore, QLD 4558; Email admin@milkmanaustralia.com.

INTERNATIONAL ORDERS

We take international orders. All prices are quotes in Australian Dollars but will be converted into your local currency by your credit card provider or Paypal (depending on your payment method). 

ORDERING 

1. Orders can be placed through our website using the shopping cart. 

2. The speed of our service. is very important to us.  We process orders on the day of receipt and aim to ship in 1-2 days, although sometimes due to circumstances outside of our control dispatch times may be delayed.  You will be notified if any significant delays (over 5 days) are anticipated.

3. You are entitled to order as many or as few items as you require, however bulk orders can save you significant postage costs.  To understand how this works, please see the SHIPPING terms below.

4. If we accidentally leave out any item in a consignment delivered to you, we will ship it to you as soon as possible at our cost. 

PAYMENT 

1. All orders must be paid for prior to shipping.

2. We currently accept payment via PayPal and credit card payments processed by Shopify.

SHIPPING

1. Australian customers, regular & express shipping is typically done via Australia Post. However, occasionally Australia Post's booking service goes down & we need to find other postal carriers to complete orders. In addition, there may be circumstances where alternative postal carriers can deliver a better value service (eg they may be faster). In these circumstances the alternative postal carriers we may use are Couriers Please, Star Track & Fastway, amongst others.
2. Most carriers charge a fixed rate for shipping depending on weight and we can combine postage to save you a lot of money. When we ship by regular post packages typically arrive within a few days to a week. In peak periods they may be slower than this. Express shipping to metro locations is generally means you will receive your parcel the next business day, however occasionally it may take 2 (or for WA & Tasmania) sometimes 3 business days or more. We provide tracking numbers with orders so you can track your shipments online.
3. Delivery times vary depending on your location.
4. All Australian deliveries are handled by Australia Post eParcel with tracking available.
5. Orders placed before 12pm (AEST) on business days are generally dispatched the same day, subject to stock availability.
6. International shipping rates are flat based on zones, with clear information provided at checkout.

Notes on Delivery

1. Late delivery does not constitute a failure of our agreement, and it doesn't entitle you to cancel your order.
2. We don't accept liability for any loss or damage arising after delivery, including lost, stolen, or damaged items.
3. For added security, ensure someone is available to sign for delivery or consider shipping to a work address during business hours.
4. If you enter an incorrect mailing address and do not correct it with us prior to dispatch, you are responsible for paying shipping costs for the order to be sent again to the correct address. 

TAXES
1. All orders placed with us are potentially subject to the 10% Australian GST.

CANCELLATIONS

1. Orders may be cancelled at no charge by contacting us via email or phone within an hour of ordering. As all orders are dispatched promptly, we cannot guarantee that cancellations occurring after one hour will allow sufficient time for the order to be removed from the system prior to it leaving the warehouse.

2. Orders cannot be cancelled once it has been dispatched and you will be liable for the full amount of the order and shipping charges.

RETURNS, EXCHANGES AND CANCELLATIONS

We prioritize your satisfaction with our products. If for any reason you find that a purchased item doesn't meet your expectations, we've got you covered.  Please note that the products will need to be purchased directly from this website (https://www.milkmanaustralia.com) to gain the benefits of this policy.

We are fair but firm on this policy.

Returns for faulty products.

1. If your products arrive damaged or faulty or you have an allergic reaction to one of our products, please notify us within 7 days of receiving them. We'll arrange for the return or ask you to dispose of the product and send you a replacement promptly.  Please see the returns process below.
2. We will cover the return shipping costs only if the return is due to our error, such as receiving an incorrect or defective item. 

Returns for unsatisfactory items | change of mind.

1. For retail customers, if you are not satisfied any of our products (smell, performance), notify us by email within 14 days of receipt of the goods and return the items by writing "Return to Sender" on the original packaging or post it back to us at your cost.  We will provide a full store credit for cost of item excluding shipping once we receive the items back.  Your store credit will be emailed to you. 

If you notify us after 14 days, we are unable to accept any returns.

1. However, if you are returning an item due to change of mind (sniff test only), the item/s must be unused and in its original condition to qualify for an exchange of equal value / store credit or refund.

Returns process

1. At your earliest convenience (within the 7 or 14 day timeframe depending on your claim) please email support@milkmanaustralia.com and let us know what your concern is.  Please provide video or photo evidence to this email.
2. If requested to return the items, please address them to: 1/25 Service Street, Maroochydore, QLD 4558 Australia. Include your shipping number or packing slip for prompt processing.
3. Once receive the Milkman support staff will issue you with a store credit back to the email your initial order was placed with.

Cancellation Policy

While we typically do not cancel accepted orders, you have the option to cancel an order if it has not yet been processed by our dispatch team and you have not received a confirmation email to this effect.

In such instances, please note that a cancellation fee of $10 AUD will be applicable. This fee covers non-refundable charges imposed by payment providers, as well as administrative costs associated with cancelling your order that we need to pay our staff members.  We appreciate your understanding and cooperation in adhering to this policy.

Australian Consumer Law

1. Nothing in our returns policy is intended to contradict your rights or the consumer guarantees under Australian Consumer Law.  To understand the consumer guarantees, please see: http://www.consumerlaw.gov.au/content/the_acl/downloads/consumer_guarantees_guide.pdf

"SUBSCRIBE & SAVE" / "AUTO RE-STOCK" SERVICE

1. Unless otherwise expressly stated, "subscribe and save" and "Auto Re-Stock" offers are not valid with any other offer when purchasing from our online store.

2. "Subscribe and save"and "Auto Re-Stock" customers will be given access to an online portal to amend, cancel and pause subscriptions.

3. Cancellations must be made within 2 weeks of the next dispatch date under the subscription. Cancellations made after this, may not come into effect until after the very next order ships. Discounts obtained from the first "subscribe and save" order will be charged back from customers who cancel the Service before their second order. The "subscribe and save" and "Auto Re-Stock" service is intended to reward regular customers only.

WARNING
1.  Some people can have adverse reactions when exposed to products they have not used before and this cannot be foreseen by us. Although we endeavour to use low irritant formulations, we cannot guarantee that that will be suitable for you.  It is a condition of purchase from us that:
      a)  you read the ingredients for each product you purchase (as listed on our website) and satisfy yourself that, to the best of your knowledge, there
           is no medical reason for you to avoid exposure to them; and
      b)  Conduct a patch test of each product before regular use. 

DISCLAIMER
1.  Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
2. We make no representations and provide no warranties as to the fitness of our products for purposes other than as expressly directed by us.
3.  People can have adverse reactions from exposure to cosmetic products..  We disclaim all liability for any loss or damage whatsoever arising from any personal injury caused by exposure to a cosmetic ingredient which you were aware could cause you harm, via allergy, dermatitis or otherwise.
4.  We shall not be responsible for any damages resulting from use of or reliance upon the information provided on this website.

PRIVACY
1.  See our Privacy Policy.

SMS MARKETING OPT IN

1.  If you select the option to subscribe to our SMS Marketing opt in you will periodically (and rarely) receive notifications of sales and special offers. We will not be clogging up your "DMs". 

2.  You can cancel your SMS Marketing subscription at any time by replying 'STOP' to any of our SMS Marketing messages.

3. We use Shopify & Cellcast to manage SMS Marketing, plus Australia Post and DHL Express to deliver your orders. These companies will be able to see your mobile telephone number & other contact details in the course of providing their services. 

PROMOTIONS, DISCOUNT CARDS & DISCOUNT CODES

1.  Unless expressly indicated by Us, all discount codes and discount cards are applicable only to retail sales on this website and are not applicable to wholesale customers.

2.   Unless expressly indicated by Us, discount codes and discount cards can only be used for products available at full price. Products that are already discounted or on special cannot be purchased using these codes or cards unless expressly stated otherwise.

3.  Due to limitations on our website coding, cards or gift vouchers with a dollar value can only be used once and any amount not redeemed at the time of first use is forfeited.

4.  When specials are offered, including via use of a discount code, only one code per purchase is permitted (ie a code for a percentage discount cannot be combined with a code providing for free shipping). Different promotions or offers cannot be redeemed together unless expressly indicated by Us.

 Last updated 24/04/2024