Terms & Conditions

In these terms and conditions, "We" means Hoot Ventures Pty Ltd.

INTELLECTUAL PROPERTY

Milkman (TM), Milkman Australia (TM), Milkman Grooming Co (TM), Citrus Supernova (TM), Pole Position (TM), King of Wood (TM), Chai Latte (TM), Furiously Nude (TM), Mo Soft (TM), Mo Stick (TM), Razor Rail (TM), Spiced Vanille (TM), Freshly Baked (TM), Whiskey & Dry Body Wash (TM), Coco-Fresh (TM) & Beard Candy (TM), Summer Waves (TM), Autumn Leaves (TM), Winter Wood (TM), Spring Rider (TM), Boozy Body Wash (TM) Espresso Martini Body Wash (TM), Gin & Tonic Body Wash (TM) Freshly Baked (TM) Oud Noir (TM) are trademarks of Hoot Ventures Pty Ltd. Postal Address: 1/25 Service Street, Maroochydore, QLD 4558; Email admin@milkmanaustralia.com.

INTERNATIONAL ORDERS

We take international orders. All prices are quotes in Australian Dollars but will be converted into your local currency by your credit card provider or Paypal (depending on your payment method). 

ORDERING 


1. Orders can be placed through our website using the shopping cart. 


2. The speed of our service. is very important to us.  We process orders on the day of receipt and aim to ship in 1-2 days, although sometimes due to circumstances outside of our control dispatch times may be delayed.  You will be notified if any significant delays (over 5 days) are anticipated.


3. You are entitled to order as many or as few items as you require, however bulk orders can save you significant postage costs.  To understand how this works, please see the SHIPPING terms below.


4. If we accidentally leave out any item in a consignment delivered to you, we will ship it to you as soon as possible at our cost. 

PAYMENT 

1. All orders must be paid for prior to shipping.


2. We currently accept payment via PayPal and credit card payments processed by Shopify.

SHIPPING

  1. Australian customers, regular & express shipping is typically done via Australia Post. However, occasionally Australia Post's booking service goes down & we need to find other postal carriers to complete orders. In addition, there may be circumstances where alternative postal carriers can deliver a better value service (eg they may be faster). In these circumstances the alternative postal carriers we may use are Couriers Please, Star Track & Fastway, amongst others.
  2. Most carriers charge a fixed rate for shipping depending on weight and we can combine postage to save you a lot of money. When we ship by regular post packages typically arrive within a few days to a week. In peak periods they may be slower than this. Express shipping to metro locations is generally means you will receive your parcel the next business day, however occasionally it may take 2 (or for WA & Tasmania) sometimes 3 business days or more. We provide tracking numbers with orders so you can track your shipments online.
  3. Delivery times vary depending on your location.
  4. All Australian deliveries are handled by Australia Post eParcel with tracking available.
  5. Orders placed before 12pm (AEST) on business days are generally dispatched the same day, subject to stock availability.
  6. International shipping rates are flat based on zones, with clear information provided at checkout.

Notes on Delivery

  1. Late delivery does not constitute a failure of our agreement, and it doesn't entitle you to cancel your order.
  2. We don't accept liability for any loss or damage arising after delivery, including lost, stolen, or damaged items.
  3. For added security, ensure someone is available to sign for delivery or consider shipping to a work address during business hours.

TAXES
1. All orders placed with us are potentially subject to the 10% Australian GST.

CANCELLATIONS


1. Orders may be cancelled at no charge by contacting us via email or phone within an hour of ordering. As all orders are dispatched promptly, we cannot guarantee that cancellations occurring after one hour will allow sufficient time for the order to be removed from the system prior to it leaving the warehouse.


2. Orders cannot be cancelled once it has been dispatched and you will be liable for the full amount of the order and shipping charges.

RETURNS

We prioritize your satisfaction with our products. If for any reason you find that a purchased item doesn't meet your expectations, we've got you covered.

Returns for faulty products

  1. If your products arrive damaged or faulty, please notify us within 7 days of receiving them. We'll arrange for the return and send you a replacement promptly.

Returns for unsatisfactory items

  1. For retail customers, if you are not satisfied any of our products, notify us by email within 30 days of receipt of the goods and return the items by writing "Return to Sender" on the original packaging or post it back to us. We will provide a full refund of the purchase price once we receive the items back.  If you notify us after 30 days, we will endeavour to take remedial action that will be assessed on a case by case basis.
  2. We'll cover the return shipping costs only if the return is due to our error, such as receiving an incorrect or defective item. 
  3. However, if you're returning an item due to a change of mind, a $25.00AUD restocking fee will apply.

Returns process

  1. To initiate a return, simply log in to your account, navigate to "Complete Orders" under the My Account menu, and click the "Return Item(s)" button. We'll guide you through the process and notify you via email once the return is processed.
  2. Alternatively, you can reach out to our team at support@milkmanaustralia.com for assistance.
  3. Please address all returned items to: 1/25 Service Street, Maroochydore, QLD 4558 Australia. Include your shipping number or packing slip for prompt processing.


Australian Consumer Law

  1. Nothing in our returns policy is intended to contradict your rights or the consumer guarantees under Australian Consumer Law.  To understand the consumer guarantees, please see: http://www.consumerlaw.gov.au/content/the_acl/downloads/consumer_guarantees_guide.pdf

"SUBSCRIBE & SAVE" / "AUTO RE-STOCK" SERVICE

1. Unless otherwise expressly stated, "subscribe and save" and "Auto Re-Stock" offers are not valid with any other offer when purchasing from our online store.

2. "Subscribe and save"and "Auto Re-Stock" customers will be given access to an online portal to amend, cancel and pause subscriptions.

3. Cancellations must be made within 2 weeks of the next dispatch date under the subscription. Cancellations made after this, may not come into effect until after the very next order ships. Discounts obtained from the first "subscribe and save" order will be charged back from customers who cancel the Service before their second order. The "subscribe and save" and "Auto Re-Stock" service is intended to reward regular customers only.


WARNING
1.  Some people can have adverse reactions when exposed to products they have not used before and this cannot be foreseen by us. Although we endeavour to use low irritant formulations, we cannot guarantee that that will be suitable for you.  It is a condition of purchase from us that:
      a)  you read the ingredients for each product you purchase (as listed on our website) and satisfy yourself that, to the best of your knowledge, there
           is no medical reason for you to avoid exposure to them; and
      b)  if you have previously experienced allergic or sensitivity reactions to cosmetic/personal hygiene products, conduct a patch test of each product before regular use. We will happily accept a product return and refund, than seeing you 

DISCLAIMER
1.  Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
2. We make no representations and provide no warranties as to the fitness of our products for purposes other than as expressly directed by us.
3.  People can have adverse reactions from exposure to cosmetic products..  We disclaim all liability for any loss or damage whatsoever arising from any personal injury caused by exposure to a cosmetic ingredient which you were aware could cause you harm, via allergy, dermatitis or otherwise.
4.  We shall not be responsible for any damages resulting from use of or reliance upon the information provided on this website.

PRIVACY
1.  See our Privacy Policy.

SMS MARKETING OPT IN

1.  If you select the option to subscribe to our SMS Marketing opt in you will periodically (and rarely) receive notifications of sales and special offers. We will not be clogging up your "DMs". 

2.  You can cancel your SMS Marketing subscription at any time by replying 'STOP' to any of our SMS Marketing messages.

3. We use Shopify & Cellcast to manage SMS Marketing, plus Australia Post and DHL Express to deliver your orders. These companies will be able to see your mobile telephone number & other contact details in the course of providing their services. 

PROMOTIONS, DISCOUNT CARDS & DISCOUNT CODES

1.  Unless expressly indicated by Us, all discount codes and discount cards are applicable only to retail sales on this website and are not applicable to wholesale customers.

2.   Unless expressly indicated by Us, discount codes and discount cards can only be used for products available at full price. Products that are already discounted or on special cannot be purchased using these codes or cards unless expressly stated otherwise.

3.  Due to limitations on our website coding, cards or gift vouchers with a dollar value can only be used once and any amount not redeemed at the time of first use is forfeited.

4.  When specials are offered, including via use of a discount code, only one code per purchase is permitted (ie a code for a percentage discount cannot be combined with a code providing for free shipping). Different promotions or offers cannot be redeemed together unless expressly indicated by Us.

       Last updated 05/12/2022

        Based on 1783 reviews
        90%
        (1605)
        6%
        (105)
        2%
        (33)
        1%
        (13)
        2%
        (27)

        Great protection all day love the bay bounty especially doesn’t leave me feeling sticky and stinging

        Wish I got this product sooner

        Very impressed with how well this product performs. Day one I was on a roof In a flanny, cleaning the gutters in 30 degree heat, sweating like a snowman in a sauna and afterwards I smelt just like I had before I started.
        I’m hooked

        Great product

        Wow I couldn't believe how great this product works, seems to last at least 48hrs, I will be buying again A1

        Love it

        Smells great, feels great and lasts all day in the sweaty Territory humidity!!

        Awesome product

        Actually smells awesome compared to your off the shelf supermarket natural deodorants that smell like nothing! Milkman have got something good going on here will definitely be purchasing more.
        Only thing I’d like to see is more non plastic packaging like some of the other companies are doing or even just an option for non plastic tubes for the deodorant.

        Best deodorant going

        Best stuff I've used lasts easy 12 hours I'll never buy anything else

        Great natural product!

        Love this stuff, smells great best I’ve found so far and priced well too compared to others on the market, lasts a long time. Will be making it my regular.

        🙂

        A great product, love it 👍

        great smell

        Last all day

        Love it! Highly recommended

        Love the long lasting, Awosme smelling ! All natural, it’s the best ! Repeat customer

        Absolutely amazing

        Deodorant

        It’s too early to comment on all my purchases but I am happy with the product I’m using

        It’s a must for ever man.

        Long lasting coverage. Robust smell and not sticky and doesn’t transfer into clothes. Excellent packaging. Quick service and hassle free.

        C
        Beard Balm
        Casey
        Best Beard Balm

        Great long lasting fragrance and doesn’t leave your beard too oily but keeps it soft and the hold is just right - awesome product!

        Surprised at the product

        I was dubious about ordering natural deodorant as I have always used commercial canned deodorants. I have only used one of the 3 pack that I bought but I am totally sold. Smells awesome and keeps me fresh all day. Impressed!

        Good wood

        Very surprised and satisfied with the King of Wood Fragrance and even better when my wife loves the way it smells on me rather than mass produced fragrance which i was using previously

        S
        Natural Deodorant
        Steven Langley
        Best ever

        20 years of hard, slogging tree cutting work in humidity of Queensland, and this product has been the best by country mile. End of the day, I’m still smelling fresh.
        Got me for life now thanks.

        Amazing! Scent last for ages

        A company that stands behind their products, good stuff!

        I purchased all the scents, I kept the Sandalorian as the wife and I both quite liked it, I will be buying more, it is very effective, even during heavy sweating sessions. Returning the others was very easy as the Milkman customer service department acted on my request promptly, was all very easy.

        Excellent product

        As a bigger guy who works outside I do a lot of sweating and get very dirty and greasy This body wash far exceeds everything else I have tried and leaves me feeling and smelling fresh

        5 Star Products

        Absolutely love the change to these products, can't rate them highly enough.
        Scents are pleasantly refreshing and no more stains

        D
        Moustache Wax
        David Lundgren
        Handy little stick for your handlebars

        I keep coming back to the Milkman stick. It’s just so easy to always have on you, ready to beat an unruly mustache into submission. If cold it can be a bit flaky before you massage it in properly, but it smells great and doesn’t get too oily on your skin. Best wax I’ve used so far and I’m sticking with this stick!

        M
        Natural Deodorant
        Michael Reyn
        Finally

        After years of struggling to find a deodorant that I am not allergic too, up pops the MilkMan. No more itches, no more rashes and best of all no more BO. Love this product.

        Great all purpose 3 in 1 body wash

        Got the whisky and dry scent. Great strong scent, notice it lingers after the shower Lathers easily. Smells great. Been happy using this. Will be willing to try another one specifically espresso martini next

        3 pack of deodorant

        This deodorant is by far the best deodorant that I have used. The scent stays with u all day even on a hot and sweaty day amazing