Privacy Policy


In this Policy, “We” means Hoot Ventures Pty Ltd of 1/25 Service Street, Maroochydore 4558 QLD.

We are strongly committed to protecting your privacy when you interact with us, our content, products and services.

Our goal is to provide you and your family with media experiences that inform, entertain and educate. Sometimes this means that we use information that you provide to us about yourself to customise that experience. We do this to improve your enjoyment of our products and services. In providing our services to you, We will be transparent about how and why we collect and use your information. In some cases, if you do not want us to collect or use your information in a particular way, then we will give you the opportunity to say so.

The purpose of this Privacy Policy is to explain:

1.            the application of this Privacy Policy;
2.            the kind of information we may collect about you, how we collect it, and how we use it;
3.            how we may disclose that information;
4.            how you can access the information we hold about you;
5.            when we may use your information to contact you;
6.            the protection of your personal information;
7.            our use of cookies to collect information, and how you can control or delete these cookies;
8.            additional steps to protect young people; and
9.            how and why we collect and use additional information when you visit our online shop.

1. Application of this privacy policy

Our Privacy Policy applies to personal information collected by us, whether we have asked for the information or not.

This policy applies to our shop. We will review its privacy policy regularly, and may update it from time to time. If we make changes, we will post those changes here.


2.1         Why we collect personal information

We collect personal information about you:
1.            because you have provided it to us, for instance if you contact us to make comments, complaints or to ask us questions, or you have provided it 
              at our online shop;
2.            because we need it to provide a product or service that you have requested, for instance, if you order a product, we need your contact   
              information to deliver that product to you.
3.            because we would like to improve our products, for instance through the collection and analysis of statistical and research data and use of  
              cookies (see below);
4.            for purposes directly related to any of the above.

2.2         How we collect information when you use a digital service

Broadly, there are two types of information or data we collect:

Information that you specifically give us

For example, you may provide information about yourself when you are filling in a form or when you sign up to a service. This type of information may include your name, address and email.  You may also provide information to us via social media, such as Instagram, Facebook and Twitter.

You may be able to make changes to the information you provided us (for example, if you change your email address) or withdraw the permission you gave us for a particular product. 

Data we collect that tracks your activity

We automatically gather information to monitor the use of our website, like the numbers and frequency of visitors.

This information helps us improve our product offerings by learning what our audiences use and don’t use. It can also help us identify if there are any problems with our products that need fixing.

This data is usually collected using ‘cookies’. ‘Cookies’ are small files that are stored on your browser. Further information about our use of cookies is provided below.

Most of the data we collect is aggregated, and this information is effectively anonymous to us.

Though surveys usually collect aggregate data, we will make it clear to you if any survey information is being collected in a way that could personally identify you.

When you use our online shop, further information may need to be collected because of the commercial nature of our site. Additional privacy information is set out below.

We may disclose your personal information to third parties for the following purposes:

1.            to provide products to you;
2.            for research purposes relating to the performance, quality;
3.            maintenance and improvement of our products;
4.            to provide technical support to you;
5.            if permitted or required by law; or
6.            otherwise with your consent.

We are assisted by a variety of third parties to deliver the products we offer.  These third parties are too numerous to list, and they change from time to time.  Some examples of the types of third parties include:

1.           technology service providers including website design services, hosting and domain services;
2.           payment partners such as PayPal and Australia Post; and
3.           promotion or marketing service providers such as Google AdWords and Double Click.
These third parties may be located in Australia or overseas locations.

We may disclose your personal information (excluding sensitive information about you) to third parties for the purposes of direct marketing our products.  We will obtain your specific consent to disclose sensitive information for the purposes of direct marketing our products.  You will be able to opt-out of direct marketing at any time by contacting use via our ONLINE CONTACT FORM.

We will not sell or receive payment for licensing or disclosing your personal information. 


You may request access to personal information that is held by us about you.  We will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date.

We welcome feedback about privacy issues and will attend to all questions and complaints promptly.

You can contact us about any privacy issues by using our ONLINE CONTACT FORM.


We will never knowingly send you unsolicited commercial electronic messages. More information on the Spam Act 2003 is available at: http://www/


We will take all reasonable and practicable steps to ensure that your personal information is properly protected from misuse or loss, and unauthorized access, modification or disclosure.


We use a “cookie” system for our online services.  A “cookie” is a small data file placed on your machine or device that lets our online service store information necessary for online shopping.

Cookies allow our servers to keep track of your customer details between visits to our website. The information stored by the cookie includes data that is provided during online registration processes.

Credit card information is never stored in a cookie.   Popular browsers will usually give users a level of control over cookies.  You can set your browsers to accept or reject all, or certain, cookies. You can also set your browser to prompt you each time a cookie is offered.

Most cookies are easy to delete, and the Help function within your browser should tell you how. Some digital services may not load properly or function as intended if cookies are disabled, however it is up to you to determine the balance of convenience and computer privacy that you are comfortable with.


In addition to the General Principles outlined above, the following information is relevant to our online shop.

8.1 Collecting information about you

We collect personal information about you:

1.          to manage and deliver orders that you make now and in the future;
2.         so we have a record of your order should you wish to return or exchange an item at a later date;
3.         to contact you with offers specific to your order;
4.         if you send us a query;
5.         if you subscribe to an email list;
6.         with your permission, to advise you of our special promotions;
7.         as part of an entry to a competition or product review;
8.         to run cookies on our website (see above);
9.         as part of our customer database;
10.        for statistical and research purposes;
11.         for purposes directly related to all of the above.

We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collated into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

8.2  Disclosure of information

We may share non-personal, aggregated information with our partners and product distributors for research purposes. We never identify or disclose individual customers or visitors’ information or purchases but we may disclose how many customers bought a specific item or used a specific service.

Our website has Facebook pixel installed. If you are logged in with Facebook whilst making a purchase with us or visiting our website, Facebook may track customer data in order to re-target you with advertising.

We may disclose personal information to third parties as set out above.

8.3  Access to your personal information

Personal information that you have provided to us (such as your name, invoice and delivery addresses, phone number, or email address) is accessible by contacting us using our ONLINE CONTACT FORM.

8.4   Credit card information

Your credit card details are only stored and transmitted in encrypted form. Unencrypted credit card information is not stored on our internet servers. Online credit card payments are currently processed using PayPal.

If you use PayPal to complete your transaction, your personal information (including credit card information) will be collected and used by PayPal in accordance with their privacy policy, which is available 

8.5  Data Breaches

If we become aware of a data breaches resulting in "Serious Harm" we will notify the Office of the Australian Information Commissioner (OAIC). Serious harm includes serious physical, psychological, emotional, economic and financial harm, reputational harm and any other serious harm that a reasonable person would identify as a possible outcome of a data breach.

Based on 1435 reviews
Natural Deodorant
Alisha Hone

My husband and son love the natural deodorants. They stay dry all day and smell fresh and amazing.


Recommended king of wood to all my friends for their partners. I am forever dragging my husband in for a cuddle just to get a whiff. It's a strong scent that isn't overpowering but also lasts the entire day. I had a small issue with an item however the customer service team got onto it and went above and beyond. Thank you for the beautiful quality products and wonderful customer service.

Feels and works good

Feels good and works really well. the scents king of wood and bay bounty I really recommend. Oud noir not so much reminds to much of the black smelly trees for your car.

Honestly, best deodorant I have used — including deodorant with aluminium

My partner got me to switch to natural deodorants about 2 years ago and it’s been a mission to find something that lasts all day (let alone an hour), soaks up sweat and smells great.

the oud noir is perfect for those like me who used to use Norsca.

don’t get me wrong, the price is up there but with the amount of sales these guys run, you can’t go past trying it and being converted like I am.

Beard Balm
Doco Dave
Outstanding company & product

If you are looking for an outstanding company and product to use on your beard then your search is over.

The cherry on top is they are an Australian and Queensland company.

Enough said…thank you Milkman!

Body Wash Eco Refill
Anna the Goanna
I can hear the starfish singing

So I received my refill of whiskey and dry body wash in its dolphin saving eco refill bottle and I must say the experience of opening the delivery box exceeded all expectations. Not only was it packaged with surgical precision but the sound of various ocean fauna filling the room along rainbows and shooting stars in a glorious crescendo was something else I must say, cant wait to see what happens when I use the stuff.

Beard Balm
Adam Slatter
Will buy again! 👌🏻

Loved it. 😎

Natural Deodorant
Benjamin Tyrrell
Perfect for sweaty tradies

FINALLY a deodorant where I can finish the day without smelling dreadful. Even after sweating a lot at work I just smell like the deodorant, compared to typical spray deodorants from the big brands where I would stink like sweat 🤮 never again thanks to Milkman

Natural Deodorant
Stephen Meyer
King of Wood Natural Deodorant

Absolutely awesome natural deodorant, that lasts all day, leaves no residue & has a great long lasting scent

Very interesting

At first I thought it was quite expensive, even on sale, however once I put it on, the wife and I loved the scent.

It's not incredibly strong but it does seem to last a decent amount of time.

Definitely one for special occassions

Beard Balm
John Stephens
Beard balm

Been using milkman beard balm for a few years. Tried other brands but these are the best. I alternate between king of wood and freshly baked. Love the quality and the scents. Paired with the beard shampoo my beard is in good shape. Great products.

The best in the market !!

It’s very good product. After using no more flakes on the beard. And keeps the beard soft as well.

Shave Oil
Dragan Sestic
Shaving oil I can not shave without mow

Generally I have dry, easily irritated skin, always problematic day after shaving. Applying shaving oil before I shave ( with Phillips electric shaver) makes skin feel smooth and well moisturized with almost no irritations

Way Exceeds Expectations!

Not only does this deodorant have the same great masculine wood scent that all Milkman's King of Wood products share, but it is completely natural deodorant that actually works! Unlike most commercial deodorants this causes no irritation, and it provides a solid 24 hours of odour protection. I highly recommend trying it - it's the best deodorant I've found!

Works well and smells great!

It's a great little samples box to try 3 of the flavours. They are pocket sized. My beard gets softer and is easier to style when I use the balm and I get comments on how great they smell.

All Class! Wonderful Products

I have been using Milkman for years and have tried other brands during that time. I consistently find myself going back to Milkman because the price is good, the quality is great and they are fast with their deliveries! Can’t recommend highly enough.

Beard Oil 3 Pack
Callum Jones

The king of wood scent is amazing. Such a distinctive fresh scent which isn’t too much, subtle and masculine. Everyone is asking me what fragrance I use!

Original Beard Oil
Kara Kennedy
Milkman oil

My husband loves the milkman oil for his beard it smells amazing. He uses it daily.

original beard oil

I guess it's ok, my brother uses it so I bought him a bottle for Xmas.

Clay Pomade
Isaac D Norman
My go to, everytime

Huge fan of everything Milkman does, but this is always my go to product. Holds well, smells nice and looks great!

Body Wash Eco Refill
Laurence Michalski
Invigorating and refreshing

Great to be able to wash my whole body with just one product. Smells great and washes effectively.

Smells Damn Good

My bf is obsessed with the "King of Wood" beard oil, and the smell is just chef's kiss. This is just as good - if not better smelling, and gets lots of compliments.

Beard Oil 3 Pack
Edward Strong
Best Smelling Beard Oil on the Market

This is easily the best smelling beard oil I've ever used - regular compliments whenever i kiss or hug hello

Great Scent

As a bloke I don’t normal get excited about a fragrance, but this scent is actually great and the wife loves it.

I always come back to Milkman

After extensive online research, Milkman were the first beard grooming products I purchased when first growing out my beard. Over the years, I've experimented with cheaper alternatives, always leading me to be inevitably disappointed and returning to Milkman. Nothing makes my beard look or feel as good, and both my partner and I love the scents (the new Oud Noir is fantastic). I think I've finally learned my lesson and will just stick with Milkman for the rest of my days.